Purchase Options Cancellation & Refund Policy

At Hoffmann Farms, we take great pride in raising and providing high-quality, pasture-raised chicken, beef, and pork directly from our family farm. Because our products are perishable and orders require special handling, please review our cancellation and refund policy before placing an order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order has been packed, shipped, or scheduled for delivery. Once an order has been shipped or is out for delivery, cancellation is generally no longer possible.

Orders that have already been prepared, packed, or processed for fulfillment may be subject to additional restrictions or charges.

Refunds & Store Credit

Our preferred method of refunding eligible customer-requested cancellations is store credit, which can be used toward a future purchase from Hoffmann Farms.

If a customer requests a direct refund to their original payment method instead of store credit, a cancellation or restocking fee of up to 25% of the order value may apply.

This fee helps cover costs associated with order processing, payment transactions, product handling, packaging, and restocking.

Any applicable fee will be communicated before the cancellation is finalized. The fee will depend on the stage of order preparation and costs already incurred.

These fees do not apply to refunds required by law or to verified issues caused by Hoffmann Farms.

Perishable Products & Returns

Due to the perishable nature of our products, we cannot accept returns of meat or other perishable food items once they have been delivered.

However, if you have concerns about the quality, condition, or accuracy of your order, please contact us as soon as possible. We will review the situation and do our best to resolve it fairly.

Damaged, Thawed, Missing, or Incorrect Products

If your order arrives damaged, improperly thawed, incomplete, or otherwise not in the expected condition, please contact us promptly.

When reporting an issue, please provide:

• Your order number.

• A brief description of the problem.

• A clear photo of the inside of the shipping or delivery box with the products still inside.

• Additional photos showing the affected products or packaging, when applicable.

These photographs help us evaluate the condition of the order and identify potential shipping or packaging problems.

Please take the photographs before removing or rearranging the products whenever possible. If you have already unpacked the order, please contact us anyway.

For food safety reasons, do not consume products you believe may be spoiled or unsafe.

Depending on the circumstances, we may offer store credit, replacement products, or a refund to the original payment method.

Order Changes

If you need to add, remove, or exchange products before your order is fulfilled, please contact us as soon as possible.

We will try to accommodate reasonable changes when possible. However, changes may not be possible once the order has entered the packing or fulfillment process.

Additional charges or refunds may apply if the order total changes.

Shipping & Delivery Issues

Customers are responsible for providing accurate shipping and delivery information at checkout.

If an incorrect or incomplete address results in additional delivery expenses or an unsuccessful delivery, additional charges may apply where permitted.

If an order is delayed, lost, damaged, or delivered incorrectly, please contact us so we can investigate and determine an appropriate resolution.

When an order cannot be fulfilled or shipped as promised, customers will receive the cancellation and refund options required by applicable law.

Subscriptions & Recurring Purchases

Hoffmann Farms does not require customers to purchase subscriptions or commit to recurring orders.

If subscription or recurring purchase options are offered in the future, the applicable renewal terms, billing arrangements, and cancellation instructions will be disclosed before purchase. Customers will be able to cancel future recurring orders according to those terms and applicable law.

Our Commitment to Customers

We are a small, family-owned farm, and customer satisfaction is very important to us.

We understand that problems can occasionally occur, particularly when transporting frozen and perishable foods.

If something isn't right with your order, please reach out. We appreciate the opportunity to understand the issue and make things right.

Hoffmann Farms LLC
Wolfe City, Texas
https://www.hoffmann-farms.com

Please contact us through the contact information provided on our website.