FAQ
Frequently Asked Questions
We ship all orders via UPS Ground to ensure fast, reliable delivery.
Home Delivery
- Your meat will arrive frozen..
- We pack your order in insulated shipping boxes and include sufficient dry ice and ice packs to maintain frozen temperatures throughout the journey.
We ship everywhere in the contiguous United States. (We do not ship to Alaska, Hawaii, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam or Puerto Rico.)
Orders are shippedMonday through Wednesdayto ensure your meats arrive safely.
Your order is shipped with dry ice. If your order arrives slightly thawed but still cold to the touch, it is safe to place in your refrigerator or freezer. We only do small batches which means your meat is very fresh. Additionally, your meat is vacuum-sealed to limit exposure to oxygen, which means it can be stored without risk of freezer burn or spoilage, even if it has slightly thawed during delivery.
Unfortunately, due to the nature of our products, we cannot accept returns on perishable items. However, if you have any concerns about the quality or condition of your order, please reach out to us, and we will do our best to address them. Please make sure to send us a picture of the inside of the box with the product still in there.
If your order arrives damaged or with missing items, please contact us immediately. We will work with you to resolve the issue and ensure you receive the products you ordered in satisfactory condition. Please make sure to send us a picture of the inside of the box with the product still in there.
Our meat is processed using the highest standards of hygiene and safety. We work with trusted local partners who adhere to strict regulations and guidelines set forth by regulatory authorities. Our goal is to provide you with meat products that are fresh, flavorful, and of the highest quality.
Yes, our meat is processed at USDA-certified facilities to ensure compliance with food safety regulations and standards. You can trust that our products meet the highest quality and safety standards set forth by the USDA.
At Hoffmann Farms, we are committed to ethical and sustainable farming practices. Our animals are raised in a natural environment, with access to spacious pastures and clean water. We prioritize their health and well-being by providing them with a balanced diet free from hormones and antibiotics.
No, we do not use hormones or antibiotics in the raising of our animals. We believe in natural, holistic approaches to animal health and well-being, and we strive to provide them with the best possible care.
We source freshly milled feed from a local co-op that uses mostly non-GMO ingredients, like corn and soy that are not known to be genetically modified. However, because it's not certified and cross-contamination can happen in the fields or during transport, we can’t guarantee it’s 100% GMO-free. What we can promise is that we do our best to avoid GMOs whenever possible and prioritize clean, responsibly sourced feed for our animals.